COVID-19 Update for Willow Towers

March 12

April 6, 2020

Please scroll down for information on the following:

  • Sending messages of support
  • Visitation
  • Safety measures in place 
  • Communication with your loved ones
  • How you can support the seniors in our care
  • COVID-19 Information hotline

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Sending Messages Of Support

During this unprecedented public health crisis, we want to take a moment to acknowledge the heroic work of our dedicated team at Willow Towers Assisted Living. Our care managers, nurses, cooks, dishwashers, wait staff, housekeeping and maintenance workers, concierges, and activity staff have gone above and beyond the call of duty to ensure the physical and emotional well-being of our residents.

Thanks to our extraordinary staff, your loved ones are receiving unconditional emotional support and comfort to help them cope with any anxiety triggered by news of the coronavirus epidemic. Whether helping them log onto an iPad for a virtual visit with a loved one, singing favorite songs, or just spending a quiet moment together, our staff on the front lines are truly a source of comfort to residents across our campus.

So, a heartfelt thank you to our dedicated staff for your compassionate work, and to you, our families, who have taken the time to send your appreciation for the work we are doing. Thank you to members of the Westchester community, who have written letters to our residents and staff. These are challenging times, but we will get through them, together.

We welcome your letters! If you would like to send a message to a resident of Willow Towers at United Hebrew of Rochelle or to a staff member, please send to:

Email: UHheroes@uhgc.org

Snail Mail: Administration, Willow Towers Assisted Living, 355 Pelham Road, New Rochelle, NY 10805

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Visitation

As directed by New York State and following the recommendations of the CDC, we continue to safeguard our most vulnerable senior residents in our nursing homes and assisted living facilities by not permitting visitors to our campus until further notice.

Our greatest priorities are to ensure that our residents are well cared for and that our employees are working in a safe and healthy environment.

Since the onset of the COVID-19 outbreak in this region, we have taken every step possible to keep everyone protected. We scrupulously have been following all guidelines recommended by the Centers for Disease Control (CDC) and the Department of Health, as well as our own strict protocols; recently, official guidelines with respect to testing for COVID-19 in healthcare facilities have undergone significant changes.

Effective March 21, the New York State Department of Health is no longer recommending testing residents and healthcare workers for COVID-19 in nursing homes and adult care facilities where there is sustained community transmission. Because of the rise in the number of COVID-19 positive cases in the region, the Department of Health is declaring that any person with acute respiratory illness (severe cough or shortness of breath presenting with fever), in nursing homes and adult care/assisted living facilities in New York City, Long Island, Westchester County, or Rockland County, should be presumed to be COVID-19 positive.  Consistent with the new guidelines, we will not be conducting testing of residents or staff unless there are new directives from the health authorities.

We remain vigilant and continue to provide expert and compassionate care for all of our residents. We will modify our practices should these recommendations change.

Safety Measures in Place

In addition to the no-visitation policy we have implemented, the following are additional safety measures we have put into place:

  • Screening procedure for staff: We implemented a new screening procedure for all staff reporting to work, which includes temperature checks twice daily, performed by a staff nurse and checking for signs of illness including cough, fever, sore throat, runny nose, and/or shortness of breath. If staff show any symptoms they are sent home to be quarantined;
  • We are closely monitoring our residents for any change in their health condition, particularly with respect to respiratory infections. We are also supporting their mental health and helping our residents and their families cope;
  • Our clinical leadership staff is performing frequent rounds to ensure resident needs are addressed quickly;
  • We are following strict infection control and prevention guidelines, and performing staff training and audits throughout all departments to ensure competency and compliance;
  • Our clinical team meets at least twice per day to review the latest CDC data and clinical findings so that we are well prepared should any of our residents become ill.

Please support the seniors in our care

We are working around the clock to protect the frail elderly adults in our care, for whom COVID-19 poses the greatest risk. It is our job to protect them. During this crisis, we need your support more than ever.

Please consider making an emergency, tax-deductible gift to help our nonprofit organization handle the unprecedented costs of coping with COVID-19. Your support will:

  • Help us purchase medical and other supplies to manage the crisis;
  • Connect residents with their loved ones with digital devices;
  • Address critical staffing needs and overtime hours.

Thank you for your kindness and understanding during this time. We are so grateful for your support.

Communicating with Loved Ones

We understand that connecting with family members and friends is extremely important, so we have made available expanded access to opportunities to communicate via Skype and FaceTime. Please contact us if you would like to schedule a virtual visit with your loved one:

Please contact Deborah King at dking@willowtowers.com. If your loved one is a resident of our Phoenix Neighborhood, please contact afeintuch@willowtowers.com

We have also increased the number of activities that we are providing in-house so as to ensure that your loved ones are kept entertained and engaged.

Willow Towers Assisted Living at United Hebrew of New Rochelle is one of the finest senior care providers in New York State and across the nation. We are recognized regionally and nationally for the quality of care we provide.  Our highly trained staff is working closely together to protect our residents, and to keep them healthy and safe.

Please do not hesitate to contact us with any questions at 914-636-6565.